/* Piloto de conversación: buzón, avisos y teléfono de prueba. Usa las variables de styles.css (negro y amarillo). */
main.sin-margen{padding:0}
.globo{margin-left:auto;background:var(--rojo);color:#fff;border-radius:99px;font-size:11px;font-weight:800;padding:1px 7px;line-height:1.5;flex:none}
.tabs button .n.alerta{background:var(--rojo);color:#fff}

/* Tres columnas: lista · chat · ficha */
.buzon{display:grid;grid-template-columns:330px minmax(0,1fr) 320px;height:100vh;height:100dvh}
.bz-lista{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--panel);border-right:1px solid var(--borde)}
.bz-tope{display:flex;gap:10px;align-items:center;padding:16px 16px 8px}.bz-tope h1{font-size:18px}.bz-tope p{margin:0}
.bz-filtros{padding:0 12px}.bz-filtros input{margin-bottom:8px}.bz-filtros .tabs{margin-bottom:0}.bz-filtros .tabs button{padding:8px 9px;font-size:12.5px}
.bz-items{flex:1;overflow:auto;padding:6px}
.bz-item{display:flex;gap:10px;padding:10px;border-radius:12px;color:var(--texto);border:1px solid transparent}
.bz-item:hover{background:var(--panel2);text-decoration:none}.bz-item.activo{background:var(--panel2);border-color:var(--acento)}
.bz-item.espera{background:rgba(255,90,95,.07)}
.bz-item .cuerpo{flex:1;min-width:0}.bz-item small{color:var(--texto3);flex:none}.bz-item b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bz-item .ultimo{color:var(--texto2);font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:1px 0 5px}
.bz-item .chips{gap:6px;flex-wrap:wrap}
.buzon .avatar{width:38px;height:38px;font-size:13px}
.avatar.caliente{background:var(--rojo);color:#fff}.avatar.medio{background:var(--acento);color:#111}.avatar.frio{background:#2b3140;color:var(--azul)}

.bz-chat{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--fondo)}
.bz-cab{display:flex;gap:10px;align-items:center;padding:12px 16px;border-bottom:1px solid var(--borde);background:var(--panel)}
.bz-cab b{font-size:15px}.bz-volver,.bz-info,.bz-cerrar-ficha{display:none}
.bz-mensajes{flex:1;overflow:auto;padding:16px 18px;display:flex;flex-direction:column;gap:6px}
.msj{max-width:min(560px,78%);padding:8px 12px;border-radius:14px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.4}
.msj small{display:block;font-size:10.5px;opacity:.65;margin-top:3px;text-align:right}
.msj .quien{font-size:11px;font-weight:700;opacity:.85;margin-bottom:2px}
.msj.cliente{align-self:flex-start;background:var(--panel2);border:1px solid var(--borde);border-top-left-radius:4px}
.msj.asistente{align-self:flex-end;background:rgba(245,196,0,.10);border:1px solid rgba(245,196,0,.38);border-top-right-radius:4px}
.msj.asesora{align-self:flex-end;background:var(--acento);color:#111;border-top-right-radius:4px}
.msj.sistema{align-self:center;max-width:92%;font-size:12px;color:var(--texto2);border:1px dashed var(--borde);border-radius:99px;padding:4px 14px;text-align:center;margin:4px 0}
.bz-pie{padding:12px 16px;border-top:1px solid var(--borde);background:var(--panel)}
.bz-escribir{display:flex;gap:8px;align-items:flex-end}.bz-escribir textarea{resize:none;min-height:42px;max-height:140px;field-sizing:content}
.bz-aviso{display:flex;gap:12px;align-items:center;flex-wrap:wrap;padding:10px 12px;border-radius:12px;background:rgba(245,196,0,.08);border:1px solid rgba(245,196,0,.3)}
.bz-aviso.espera{background:rgba(255,90,95,.10);border-color:rgba(255,90,95,.45)}.bz-aviso .crece{min-width:200px}
.bz-sin{margin:auto;max-width:360px;display:flex;flex-direction:column;gap:8px;align-items:center}

.bz-ficha{overflow:auto;padding:18px 16px 40px;background:var(--panel);border-left:1px solid var(--borde)}
.bz-ficha h3{margin-bottom:8px}.bz-nombre{font-size:18px;font-weight:800;margin-top:10px}
.bz-puntaje{width:62px;height:62px;border-radius:50%;display:grid;place-items:center;font-size:22px;font-weight:800;flex:none;border:3px solid var(--azul);color:var(--azul)}
.bz-puntaje.caliente{border-color:var(--rojo);color:var(--rojo)}.bz-puntaje.medio{border-color:var(--acento);color:var(--acento)}
.razon{display:flex;gap:8px;align-items:flex-start;padding:6px 0;border-bottom:1px solid var(--borde);font-size:13px}.razon:last-child{border-bottom:0}
.razon .marca{width:18px;text-align:center;font-weight:800;color:var(--verde)}.razon.parcial .marca{color:var(--acento)}.razon.falta .marca{color:var(--texto3)}
.razon.falta b{color:var(--texto2);font-weight:600}.razon .pts{font-variant-numeric:tabular-nums;font-weight:800;color:var(--verde);white-space:nowrap}
.razon.parcial .pts{color:var(--acento)}.razon.falta .pts{color:var(--texto3);font-weight:400;font-size:11px}

/* Aviso en pantalla: no se quita solo, para que la asesora no tenga que estar vigilando */
#avisos{position:sticky;top:0;z-index:30;display:flex;flex-direction:column;gap:6px;margin:-8px 0 16px;padding:8px 0;background:var(--fondo)}
.aviso{display:flex;gap:8px;align-items:center;background:#241d05;border:1px solid var(--acento);border-left:5px solid var(--acento);border-radius:12px;padding:9px 12px;color:var(--texto)}
.aviso .cuando{font-size:12px;color:var(--texto2)}
.aviso.mas{font-size:12px;padding:6px 12px;border-left-width:1px;color:var(--acento)}
.cinta-demo{position:fixed;left:0;bottom:0;z-index:45;background:var(--acento);color:#111;font-size:10.5px;font-weight:800;letter-spacing:.1em;padding:3px 12px;border-top-right-radius:10px;pointer-events:none}

/* Teléfono de prueba (aquí sí con los colores de WhatsApp: es lo que vería el cliente) */
.tel-zona{display:grid;grid-template-columns:auto minmax(0,1fr);gap:24px;align-items:start}
.tel{width:370px;max-width:100%;height:min(700px,calc(100dvh - 150px));min-height:440px;border:10px solid #1c1f27;border-radius:38px;background:#0b141a;display:flex;flex-direction:column;overflow:hidden;box-shadow:var(--sombra)}
.tel-barra{display:flex;gap:10px;align-items:center;padding:12px 14px;background:#1f2c34;color:#e9edef}.tel-barra img{width:36px;height:36px;border-radius:50%}
.tel-barra b{display:block;font-size:14px;line-height:1.2}.tel-barra small{color:#8696a0;font-size:11.5px}
.tel-chat{flex:1;overflow:auto;padding:12px;display:flex;flex-direction:column;gap:5px}
.tel-nota{align-self:center;background:#182229;color:#ffd279;font-size:11px;padding:5px 10px;border-radius:8px;margin-bottom:6px;text-align:center}
.globito{max-width:84%;padding:7px 10px 5px;border-radius:10px;font-size:13.5px;line-height:1.38;white-space:pre-wrap;overflow-wrap:anywhere;color:#e9edef}
.globito small{display:block;text-align:right;font-size:10px;color:#9fb0b9;margin-top:2px}
.globito.yo{align-self:flex-end;background:#005c4b;border-top-right-radius:2px}.globito.deltoro{align-self:flex-start;background:#202c33;border-top-left-radius:2px}
.globito.temporal{opacity:.65}
.tel-pie{display:flex;gap:8px;padding:10px;background:#1f2c34}.tel-pie input{border-radius:99px;background:#2a3942;border-color:transparent;color:#e9edef}
.tel-pie button{width:42px;height:42px;border-radius:50%;border:0;background:#00a884;color:#fff;font-size:16px;cursor:pointer;flex:none}
.tel-lado{display:flex;flex-direction:column;gap:14px;max-width:560px}.tel-frases{display:flex;flex-wrap:wrap;gap:6px}.tel-frases .btn{white-space:normal;text-align:left}

/* Pantallas medianas: la ficha se abre encima */
@media (max-width:1280px){
  .buzon{grid-template-columns:300px minmax(0,1fr)}
  .bz-info,.bz-cerrar-ficha{display:inline-flex}
  .bz-ficha{display:none;position:fixed;top:0;right:0;bottom:0;width:min(340px,100vw);z-index:35;box-shadow:-20px 0 50px -20px #000}
  .buzon.ver-ficha .bz-ficha{display:block}
}
/* Celular: una sola columna (lista → chat → ficha) */
@media (max-width:900px){
  .buzon{grid-template-columns:minmax(0,1fr)}
  .bz-chat{display:none}.buzon.con-chat .bz-lista{display:none}.buzon.con-chat .bz-chat{display:flex}
  .bz-volver{display:inline-flex}.bz-ficha{width:100vw}
  .msj{max-width:88%}.bz-mensajes{padding:12px}
  .bz-cab .avatar{display:none}.bz-info{padding:5px 8px}
  .tel-zona{grid-template-columns:1fr}.tel{width:100%;border-width:6px;border-radius:26px;height:calc(100dvh - 190px)}
  .cinta-demo{font-size:9px}
  .lateral{width:236px;left:-250px}
  #avisos{position:static}
}